Terms and Conditions

Exclusive cars for the passenger(s) from railway stations .Cars will be of two segments:-

  • Small Segment - (Santro, Wagon R, Indica or equivalent) and
  • Medium Segment (Dezire, Indigo or equivalent) and will have differential tariff accordingly and cars will be not more than three years old and in good running condition. All cars will have working AC.
  • Coach service (for groups) : A full Coach from Railway Station to destination for a group of passengers.The Coach service will comprise of and vary from medium segment cars to MUVs/SUVs, 16 seater, 35 seater and 41 seater coaches depending on the passenger load for that route.
  • For coaches booking of 15 PAX, 30 PAX, 45 PAX will be considered (in case of confirmation given to passengers, coaches will be run even in case of shortfall of numbers)
  • The Booking for Concierge can be made on IRCTC Website upto 18 Hours in advance.
  • All payments for Concierge service will be made in advance.
  • Wheel chair, stretcher service, golf cart assistance etc shall be arranged at actual rate, at which it is made available by Railways (service shall be dependent on availability from Railways).


General Terms and Conditions:

  • Customer warrant that the information, you provide to the Corporation, is accurate and complete. The Corporation is entitled to at all time verify the said information. The Corporation reserves the right to discontinue or introduce any of the modes of booking Cab/Coach/ concierge service.
  • Customer will refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation; 3. All applicable laws shall be complied by customer.
  • Cab/Coach drivers/persons providing concierge services introduced to you through the corporation with respect and customer is requested to not cause any damage to their Cab/Coach or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their Cab/Coach or the service.
  • Customer will compensate and defend the corporation fully against any claims or legal proceedings brought against the corporation by any other person as a result of your breach of these Terms.
  • The information, recommendations provided to customer through the Website, is for general information purposes only and does not constitute an advice. The Corporation will reasonably keep the Website and its contents correct and up to date but does not guarantee that the contents of the Website are free of errors, defects, malware and viruses or that the Website is up to date and accurate.
  • The Corporation shall not be liable for any damages resulting from the use of or inability to use the Website including damages caused by malware, viruses or any incorrect or incomplete Information on the Website, unless such damage is as a result of any wilful misconduct or gross negligence on the part of the Corporation.
  • The Corporation shall further not be liable for damages resulting from the use of or inability to use electronic means of communication with the Website including but not limited to damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
  • Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, the Corporation's aggregate liability shall in no event exceed an amount paid by customer.
  • In case of Cancellation of train user is entitle for 100% refund on written/online request.
  • All rights not otherwise claimed under this Terms and Conditions or by the Corporation are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.
  • All related icons and logos are registered trademarks of the Corporation in various jurisdictions and are protected under applicable copyrights, trademarks and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
  • Please note that these other websites may send you their own cookies, collect data or solicit personal information, and you are therefore advised to check the terms of use or privacy policies on those websites prior to using them.
  • The Contract between the Corporation and you is concluded for an indefinite period. You are entitled to terminate the Contract at all times. However Corporation is entitled to terminate the Contract at all times and with immediate effect by disabling your use of the Application if you: (a) violate or breach any term of these User Terms, or (b) in the opinion of the Corporation, misuse the Service. The Corporation is not obliged to give notice of the termination of the Contract in advance. After termination the Corporation will give notice thereof in accordance with these User Terms.
  • Customer may not assign your rights under these User Terms & Conditions. The Corporation collects and processes the personal data of the visitors of the Website according to the Privacy and Cookie Notice
  • Neither party hereto shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. Such excusable delays or failures may be caused by, among other things, strikes, lock-out, riots, rebellions, accidental explosions, floods, storms, acts of God and similar occurrences beyond the control of the corporation.
  • The Courts of Delhi, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the services offered by the Corporation or the agreement or arrangement between the Corporation and the Customer. All claims and disputes arising under this Terms and Conditions should be notified to the Corporation within 7 days from the event date after which Customer shall not have any claim against the Corporation.
  • The Corporation shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at website at www.irctctourism.com or on the date that the Corporation may indicate that such addition, variation or amendment is to come into effect.
  • The Corporation encourages You to take full responsibility of your items. In case of loss of items inside the Cabs during the journey, the Corporation will try to locate the items on a "best-effort" basis but the Corporation will not responsible for the same in case of loss or damage to the same.
  • If You leave any goods in the Cab/Coach, the Customer has to inform the Corporation of the same in writing within 24 hours of using the Cab or the services of the Corporation.

NOTE :In case the route chosen different then then the drop location, then difference of actual will charged in case of extra only.

Disclaimer :IRCTC shall not be liable for failure to perform or delay in performing any obligation if the failure or delay is caused by any circumstances beyond its control, including but not limited to act of God , war, civil commotion or industrial dispute.

Cancellation Rules :
1. Cancellation charges are 10% of booking amount shall be deducted prior to 12 Hours before scheduled arrival.
2. Cancellation charges are 50% of booking amount shall be deducted between 12 - 4 Hours before arrival.
3. Cancellation charges are 100% of booking amount shall be deducted between 0 - 4 Hours before arrival.